coyote wrote:The salesman is just an employee of a franchise owner. Next week he'll be selling real estate and the franchisee will be buying a Coffee Club. Neither give two hoots now that they have your money.
Subaru Australia don't seem to much care either, but that's the place to direct your concerns with the product if you have any. The seats are just a personal thing, but the headrests are a design fault, you cannot obtain an optimal, safe driving position the way they are set.
Here you go:
http://www.subaru.com.au/main/contact-us/
I found the best way to deal with the headrest issue is to put the seat rake (ie angle) back a wee bit, so that the headrest lies back a bit more vertical, rather than pointing forward so much. It is a pretty bad compromise, but after a day or two, I got used to a slightly more laid back driving position (not that i'm lying down "a la Guido in his fully sik WRX).
As for Subaru Australia's contact web page... did that over a month ago about the extremely poor spare parts delivery (ie. took nearly 4 months to fix my car after a crash!!)... they're response was "We'll get back to you soon".... I had to write back a month later asking whether soon was going to be this year... they did write back but just saying they're still investigating....
So again, Subaru Australia's attitude seems to be pretty poor once they have your folding for the original purchase.
