by Alex@Moonlight » Mon Jan 23, 2012 12:47 am
That's exactly why we offer two similar packages amongst our whole offering; one without IPA and one with.
Not all of our clients are restoration jobs. 50% are return customers for interim clean details as they want it done properly to extend the life of their paintwork and ensure proper protection.
But as you have raised, our clients wishes and needs are our key priority. We advise them on the best course of action and are completely flexible for their wishes.
Most of our clients are enthusiasts who are very picky on their vehicles. We would be out of business if we harmed or risked anything to do with their vehicles.
For example, we recently had an A4 in on our Moonlight Package. It was an 09 model, and already had early clearcoat failure on the bonnet edges. It was very early, so we only identified it under halogen inspection post clay. We immediately stopped work, called the client and briefed him. We said our best action would be to dry sand with a very soft grit sandpaper, and then continue to correct with compound. The cliet said it was fine so we repaired the clearcoat.
Anyway, we're here to provide any advice you guys might want and also to share our techniques and show you our work.