Isnt everything we do and talk about a defect

At least I have a switch to turn off should they approach me.
MRT Story Time;
Last year I had a Forester GT MY09 and wanted a Ecutek tune, brake pads and front and rear swaybars.
Left the car for a day and received a call at 4.15pm saying the car was ready. I came at 4.30pm and I had to wait 2 hours for the car. As I paid I was told that the brake pads could not be put on because they didnt fit (after I paid!?!?) and that the car couldnt be tuned properly because I had not used 98 fuel. I was told to come back and make another booking for the brake pads and retune. I argued and got refund for the brake pads and agreed to come back next week for another tune....
Unfortunately, 1 week later the car was smashed into. After it was repaired I called MRT and asked them to retune again and they said that I was to be charged again. I told them !#@$!%@^!%@^!
Funnily i received a call from MRT asking about the level of service etc....Once again i told them !#$@$!%^@&!^#
Thanks Brett