Of course they had no idea - I'm working this out with the big cheese
Same as last time. My job is to deal with customer service at our end so the shop staff don't need to...
If you find that to be lacking ask me/us here.
Yes you can order direct and not get the discount = instant gratification.
Or you can wait a while longer, get the discount and organize a local members install day and get it done and dusted.
Yes I've become impatient too, but when the vendor sorts the web ordering maybe they, or we, can extend the group buy to other forums where the same thing can be done.
For example, I was hesitant to pull my door trims (tint install) but when the tinter showed me how it was easy, so... Yeah, why not.