MY10 voice dialling "system is checking the disk"

[aimani]

Just got off the phone from the Subaru dealership where I bought my Liberty from in Toowong Brisbane, and they did acknowledge the issue and have ordered me a NEW Sat-Nav unit from Kenwood (apparently the bluetooth system in the liberty is from Kenwood and not Macintosh/Clarion). He said however it will take around 2-3 months to get to them because the demand is so high. Finally I am getting somewhere with this.

[Roddez]

Just got off the phone from the Subaru dealership where I bought my Liberty from in Toowong Brisbane, and they did acknowledge the issue and have ordered me a NEW Sat-Nav unit from Kenwood (apparently the bluetooth system in the liberty is from Kenwood and not Macintosh/Clarion). He said however it will take around 2-3 months to get to them because the demand is so high. Finally I am getting somewhere with this.

I don't believe that this would solve your problem. As I understand it, the issue lies with the software used on the unit.

I'm told that you can program the unit to work correctly, but when you turn off the car what you saved is lost. Hence my comment about a new unit, with the same software bug still not working...

What really amazes me is that so few of the Subaru dealers appear to have been told that there is a bug in the software. This suggests that
A) Subaru Australia could have a very poor communication system with their dealers
B) The dealers don't listen to what is coming from Subaru Australia
C) Subaru Australia refuse to officially actually acknowledge there is an issue
D) No one cares...

[Hobber]

I think it's D).

It's probably under-reported - as a percentage of sales, how many Libs have the Satnav. As a percentage of those, how many use the bluetooth? As a percentage of those, how many use phones that should work? As a percentage of those, how many realise it's broken? As a percentage of those, how many report it? As a percentage of those, how many realise that contrary to Subaru comments it's NOT their phone and push the issue?

I posted a reply on LGT as well to the 'new units will be fine' theory... if the disc is not out of beta yet I find it hard to believe it would be loaded on the hardware...

For those who don't know, the Firmware is stored in memory in the unit, but updated via the DVD (with the map data)

- It's a Denso format Satnav on a Kenwood system (used by many manufacturers)
- KWI database format
- LOADING.KWI contains the firmware
- On startup, the Satnav checks the disk -if it finds a firmware version newer than the one it has in memory it loads the new firmware and restarts
- No you can't hack it to add POI etc - trust me I've been looking this up for a while online as well as poking around myself.
- The data for Australia is from WhereIs - last available WhereIs data for any manufacturer SatNav is that for the 2008 UBD, which is Subaru version 15 (WhereIs version 1.6)

[rsp8]

Well I have to say I am relieved, we seem to be reaching some conclusion and due to the persistence of some owners the right channels to the right people were eventually discovered. It does seem that Subaru Aus are in need of a 'recognised issues' database.....best to admit a problem than deny it exists.

It does raise an interesting question quite independent of the bluetooth voice dialling problem - that is, how can the audio system be badged as a McIntosh (which by any measure is a high-end audio manufacturer) but actually, in this case, be a Kenwood system? To be honest, I don't care who makes it as long as it sounds OK, which is doubtful in this case, but surely this is very cynical if not deceptive marketing? What part to McIntosh play in this?

[Hobber]

I believe the amp is McIntosh... the Head Unit is a Kenwood / Denso system...

[Leck48]

I've just encountered another issue with the phone setup in my MY10 this time with the bluetooth connection to my phone, I recently updated the firmware on my nokia 6120c (wish i hadn't now cause of this) and ever since have been unable to maintain a bluetooth connection.

I did a little searching and came up with this
http://glennbatten.com/wp-content/uploa ... h-2010.pdf


This also has some info about the voice dialling problems but I find it annoying that this will potentially cost me $$ to get fixed, now while I rarely make use of the bluetooth phone features it's handy to have on the odd occasion that I do plus I just hate the idea that something isn't working properly.

Maybe I'll just wait a few months and see if any other firmware updates or whatever come out for the mcintosh in that time.

[myname]

Just bumping this to see ig there has been any progress I missed.
My car goes in for a service in a week or so, I will ask but I don't expect Subaru to really be on top of it.
Cheers.

[tonywebbmail]

Hi Guys have the same problem, mentioned it to my Service manager today and he had never heard of the fault.

[bluedoors]

Get them to call Sub head office service. There is an internal service memo for it. So they should be able to track it down.
I had the same problem with my service manager not knowing about it. Couple of calls later and all sorted.

[Hobber]

Definitely a known issue and definitely dealers should know about it. There is a link to the service bulletin about 2 posts above yours. Give them the number and tell them to read it.

Note the service bulletin has two parts, the second addresses the Dial by Name.

[bgmills]

Hey guys I am getting a similar issue whereby the mcintosh system doesn't recognize my voice tags after the ignition is switched off but I don't get the system is checking the disk message. It basically just does a poor translation. E.g if I say dial bob smith it might come back and think I said 04055 or some rubbish. Given it works fine when I record but after I turn the ignition off it stops working next time it must be the same issue huh??? I will follow up with dealer and see what they say. My car is an my10 built in may. Cheers.

[Hobber]

Are you doing the following;

(push voice button}
Say: "Dial by name"
Car: "Dial by name selected.... beep"
Say: <Voice tag>
Car: <voice tag>

If you end up in the "Dial by NUMBER" screen, instead of dial by name, it will try to interpret what you say as a number!

The other trick is that the voice tag has a minimum length. I can't remember exactly, I think you can tell if it worked when programming it, but short nicknames won't be saved - I guess it's not long enough for it to audio pattern match.

[bgmills]

Thanks heaps followed your instructions and all good