by Arith » Sun Dec 28, 2008 10:14 am
Suttons Subaru Chullora, formerly Bankstown Subaru, used to be quite friendly and personal for the service department. Just 2 guys running the front and communicated well with the techs in back.
Since they moved to Chullora, they share the same service desk as Suttons Holden, and it feels as impersonal as it can get. There's like 6-8 front desk people handling Subaru and Holden, and everyone is running around busy as all heck. It's become a factory line. Get you in, wait, get you out. Service people are nice enough, but not very personal and feels very disconnected to the techs in back.
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