** Subaru saddens me **

[ricco]

ok guys quick story kinda, i got a Libs 2.5i early 2010 its the pre face lift version, i looked after it babyed the car, checked oil consumption every 2k and did all the services, around the 20k kms i was coming back and got a engine warning light, rand dealer they said in 48hours it will self correct, it did, then in another 2k kms i get another engine warning light, in the mean time still checking oil levels, again ring they say it shuld self correct again, off i keep going then about 1k kms i heard a nocking noise and took it in right away to my local dealer and they take it in for a service to their surprise they find that i had done a big end bearing???? i asked what would cause this they tell me no oil, ok where is the oil, they tell me its gone, i said wtf i check it every 2k kms and it always showed, they under warranty replace the bottom end and part of the to end, and they said i had to run the motor in again, all good off i go, did a oil consumption test so for the next 6k kms i took the car in every 2k kms and they pull the oil out replace it and check the usage, the test came back 100000000% of no excuse oil usage, off i go again, still checkn oil every 2k kms as usual, i had a couple of times when checking that it would not bring back any oil (i rang local dealer and they tell me to drive 1 hour home with what i was believing of having no oil so they can check for me) and babying the motor in again, all was fin until another 10k to 11kkms when i get another knocking noise, i park it at home ring my local dealer and tell them again, between the last replacement and the new knocking noise the car was in for a scheduled service, they again tell me that the big end bearing has gone again, again i say WTF but this time alot louder and i get alot more meaner this time (using alot of swear words and anger), they again pull the motor out and send parts of it this way that away get the head guy for service to come and check the car and the motor, they deam it as warranty issue and that brings me to today, i got a call yesterday well i called then and abused them of not calling me in 2 weeks with a update and say that its being replaced again, and i will again have to baby it, i am asking any of yous guys out there what should i do, im only 22 years old and this was my first car of some what value $37k, should i go to fair trading and see what i can do as a consumer (i work in retail so i know the consumer rights) i simply have lost all faith in Subaru and my car i do not want it back and have the hassle of going through all this again, first time it happened i was left to fend for my self with no leaner car second time i arced up and was told no loaner car for a month, got my father involved and i was given a 2011 outback with in 48 hours [(have to love Italian fathers)if i had a family i so would buy one they are so comfortable and have power ] they have not assured me that this will not happen again, the problem i face know is when i go to sell which is as soon as i get it back u only will have to do a revs check and to see that the engine number has changed now three times this will lose me millions in resale, it only has 42k kms on the clock and is in mint condition, no scratches garaged every day/night and washed for 2 hours every 4 days.

please some one advise what direction i should take...... also sorry for spelling mistakes and grammer kinda typing fast

[XT_for_me]

Thats a sad story and I don't think I'm going to help it get any better. Going back a few years I bought a new HSV GTS and I had lots of problems including having the engine replaced twice. I had the Victorian fair trading people involved (HSV were aholes about it all but Holden were good) but the bottom line was that I was stuck with the car and all its problems, aside from a new engine (which from past experience I didn't trust). I basically had the choice of keep it and hope or sell it for a massive loss. I had no confidence in the car and still had problems with the clutch which had been there since new (despite being "fixed" by the dealer 13 times) so I traded it.

It seems that Fair Trading are pretty useless. I wanted a partial refund on the car, in proportion to the use I had from it, or at least to trade it back to the dealer for the Glasses Guide value but I could not force them to do either.

That was also why I bought a Subaru, I wanted reliability. In the 3 1/2 yrs I have had it is has been faultless.

Good luck.

[ricco]

Thats a sad story and I don't think I'm going to help it get any better. Going back a few years I bought a new HSV GTS and I had lots of problems including having the engine replaced twice. I had the Victorian fair trading people involved (HSV were aholes about it all but Holden were good) but the bottom line was that I was stuck with the car and all its problems, aside from a new engine (which from past experience I didn't trust). I basically had the choice of keep it and hope or sell it for a massive loss. I had no confidence in the car and still had problems with the clutch which had been there since new (despite being "fixed" by the dealer 13 times) so I traded it.

It seems that Fair Trading are pretty useless. I wanted a partial refund on the car, in proportion to the use I had from it, or at least to trade it back to the dealer for the Glasses Guide value but I could not force them to do either.

That was also why I bought a Subaru, I wanted reliability. In the 3 1/2 yrs I have had it is has been faultless.

Good luck.

Boo u made me cry haha

[zorro]

Best I can say is document all correspondence, instructions and work done/promised.

At the end of the day Subaru is covering their obligations on repairs and at such time they refuse to repair you don't really have a case hence why you have to be vigilant on having EVERYTHING written down, even times you have called and had to wait for a call back. Time, date and what was spoken.

[ricco]

Best I can say is document all correspondence, instructions and work done/promised.

At the end of the day Subaru is covering their obligations on repairs and at such time they refuse to repair you don't really have a case hence why you have to be vigilant on having EVERYTHING written down, even times you have called and had to wait for a call back. Time, date and what was spoken.

Yer this was the start of it.....

[SegR]

I didn't have the patience to read all of that, but if you write a letter of complaint to anyone I suggest you first do some reading up on sentences and paragraphs.

[Nipple06]

Hey
I have something simlar with my liberty after I brought second hand it found it had simlar problems like mine goes through a bit and only has had 113000kms on the clock but. This is strange but tyan Subaru once it was taken there with a knocking sound and they put 4 l of oil in it :/ that's all they told me. Touchwood no problems in 10000kms of driving.
In my view oil is cheap and engine rebuilds are exspenive
Good luck with it tho

[black_2.5]

Generally the boxer engine is a tank... but it seems there's more than just a couple of us who have problems with engine bearings. My car dealer accused me of running it low on oil, because it ended up all 4 bearings were buggered. The thing was, i never ran it low on oil. Can't say the same for the previous owner though.

I got another engine dropped in mine. I check the oil every week, now my car is out of warranty i can't afford an engine rebuild.

Here's my thread. Some other owners commented they had the same problem to.

viewtopic.php?f=15&t=12105

[zorro]

Bad batch of engine bearings? Might pay to get chummy with someone in a dealership and do a check through service bulletins for anything related to build your case, again only if it comes to that

[mihai]

Was it really necessary to post this in two sections of the forum?

At this stage you have two options.
1. Suck it up and keep getting it fixed under warranty as faults occur
2. Sell the car at a loss to you.

Also, washed for 2 hrs every 4 days? most people dont find 1 hr a week to be able to wah their car.

We all drive our cars spiritedly so you may aswell say it, may have been part of the cause of one of ur bearings going...

[ricco]

Was it really necessary to post this in two sections of the forum?

At this stage you have two options.
1. Suck it up and keep getting it fixed under warranty as faults occur
2. Sell the car at a loss to you.

Also, washed for 2 hrs every 4 days? most people dont find 1 hr a week to be able to wah their car.

We all drive our cars spiritedly so you may aswell say it, may have been part of the cause of one of ur bearings going...

Wat u saying that u don't ha e time at night to wash your car say after work or after gym or wat ever, if unsat down I bet you could find two hours every day free to do wat ever u want maybe even more time.

[ricco]

Was it really necessary to post this in two sections of the forum?

At this stage you have two options.
1. Suck it up and keep getting it fixed under warranty as faults occur
2. Sell the car at a loss to you.

Also, washed for 2 hrs every 4 days? most people dont find 1 hr a week to be able to wah their car.

We all drive our cars spiritedly so you may aswell say it, may have been part of the cause of one of ur bearings going...

If some said to u suck it up and accept the lose u would tell me to go get f mihai so think how u would act if u where in my boat

[mihai]

If i was in your position id be quite pissed off, however Subaru are honoring their warranty and fixing it for you each time it happens. So you cant really blame them for not doing their duty.
I know its an inconvenience to get it fixed all the time but you cant expect subaru to.just give you a new car or pay you back everything you paid for the car.


Also, i dont think contacting fair trading is going to do much as like i said above, subaru are honoring their warranty.

So as i said above, you still only have two options...

Sorry if they dont appeal to you, but im being realistic here.

[Nipple06]

If i was in your position id be quite pissed off, however Subaru are honoring their warranty and fixing it for you each time it happens. So you cant really blame them for not doing their duty.
I know its an inconvenience to get it fixed all the time but you cant expect subaru to.just give you a new car or pay you back everything you paid for the car.


Also, i dont think contacting fair trading is going to do much as like i said above, subaru are honoring their warranty.

So as i said above, you still only have two options...

Sorry if they dont appeal to you, but im being realistic here.

Very true in the end of the day they are still a company not a help centre

[ricco]

Yer I know, just asking if there is any other venues I can travel down b4 I set the car on fire in their workshop,..,.